All our vehicles have a 12v battery, what we call a “House” or “Domestic” battery. Many of our vehicles also have 240v power which can be accessed by plugging into a powered campsite with a 15amp power cable.
The below vehicles do not have 240v power and only run off 12v:
The Cloudbreak
Crib
Crib +
Compass
The Malibu
Coaster
240v
This is standard electricity that powers your outlets at home. For the power outlets to work in your vehicle, you will need to be plugged into a powered campsite with the 15amp power cable provided. Once plugged in, you can charge your devices, boil your kettle, and more.
You do need a 15amp power cord to operate these features of your campervan. A regular domestic power cord you would normally use at home will not work.
12v
This is the form of electricity supplied by the “House” or “Domestic” battery. The house battery is charged by driving your vehicle or by being plugged into a powered campsite on 240v power (if available in your vehicle).
Some of our vehicles do not have 240v power, so the house battery is only charged by driving the vehicle.
To charge the domestic battery, same as you would a regular car it needs to be driven for 4-6hours per day to charge it back to full.
Troubleshooting
I am plugged into 240v power with my 15amp cable and nothing works:
Firstly, check with the campground if you can test your 240v cable on another site’s outlet. This will determine whether the fault is with the site, or the vehicle.
If trying another site doesn’t work, check if the campground has a spare 15amp cable and try this. This will determine if it’s an issue with the cable. If the spare cable does work, we authorise you to buy a new cable up to $100. Keep the receipt and we can refund you on drop off. You can buy this at Bunnings, Mitre 10, Camping and Boating stores.
If there are still issues with the 240v power once all the above has been tested, please contact us.
The power cable between Australia and New Zealand is different.
AUSTRALIA - The 15amp power cable for reference
NEW ZEALAND - The 15amp power cable for reference
I am not connected to power, and nothing is working:
You need to be plugged into 240v power for any of the power outlets to work. Some of our vehicles do not have 240v power.
If you are not connected to power or your vehicle does not have 240v, it might be that the battery isn’t charged enough. The vehicle needs at least 4-6 hours driving a day for the house battery to be charged when you are using it heavily.
If you have 240v, plug in your power cable to a power source and give the vehicle overnight to fully charge.
If you are still having trouble, please contact us.