Our Excess Reduction options lower your liability for accidental damage to JUCY or Star RV vehicles, subject to booking Terms & Conditions. Risk Taker or Essentials options require a Security Bond pre-authorisation at pick-up, released within 48 hours to 7 days, though bank processing may take longer. Stress Free, Stress Free Plus, or Comprehensive options require no Security Bond. Options can be selected online, by contact, or at pick-up but not after departure. Debit card payments may have a $300 bond pre-authorised for bookings before May 1, 2026.
Our Excess Reduction options reduce the amount you may be liable to pay in the event of accidental damage to the JUCY or Star RV vehicle, subject to the Terms & Conditions of your booking.
Like any cover, exclusions apply. To understand what is not covered, please refer to the Terms & Conditions for the brand under which your booking is made (JUCY or Star RV), available on the relevant website.
If you select Risk Taker or Essentials, we will pre-authorise (hold) the applicable Security Bond on the day of pick-up. The amount held depends on the vehicle category and booking terms.
This pre-authorisation is automatically released from our end between 48 hours and 7 days from the pre-authorisation date. However, depending on your bank or card provider, it may take 7–30 days for the funds to appear back in your account.
If you selected Stress Free, Stress Free Plus or Comprehensive, no Security Bond is required at pick-up.
You can select your Excess Reduction option when booking online, by contacting us, or at the branch when collecting your vehicle. Excess Reduction cannot be added after you have collected the vehicle and departed the branch
Bookings made prior to 1 May 2026:
If paying by debit card, a $300 Security Bond may be pre-authorised at pick-up to cover any infringements or additional charges, in line with the booking terms applicable at the time of booking.