The security bond for your hire is a pre-authorization hold, not an actual charge, temporarily reducing your card's available balance. It is automatically released 7 days after pickup or 48 hours after drop-off, whichever is earlier. The release may take 7-30 business days to reflect, depending on your bank, and won't appear as a refund since no money was withdrawn. The bond amount varies by Excess Reduction option and vehicle category.
Did we take (pre-authorize) a security bond for your hire?
If you haven't broken any of our Terms and Conditions, please know that the security bond we have held will automatically be released either 7 days after you've picked up or 48 hours after you've dropped off– whichever is the earliest.
You could notice it takes between 7 - 30 business days to show back up, which is all depending on your bank/card provider.
Please note that once it's back safely in your bank it won't appear as a refund on your statement because it was only held as an authorisation (also known as a hold).
**The security bond is an authorisation only, not an actual charge. This means no money is taken from your account when the security bond is held. Instead, it temporarily reduces the available balance on your card to ensure the funds are available if needed.
When the security bond is released, it doesn’t appear as a refund because no money was withdrawn in the first place. Instead, the bank lifts the security hold, and your available balance will update to reflect this change. Depending on your bank, it may take a few days for the hold to be fully cleared.**
The amount we hold in the security bond may differ based on the Excess Reduction option selected and vehicle category.